Notice住訂房須知

>Notice

山水清暉住訂房須知

■訂房須知:
  • 以下所有訂房須知和規定,皆是以山水清暉的整體住宿條件下去作規畫,其最大宗旨為"維持住宿品質",希望有緣的住宿朋友可以在這邊渡過一個美好的假期,絕無針對特定族群有任何冒犯之意,先行敬請見諒!
  • 旅客於入住日14天內(不含入住日當天,例:01月15號入住,01月01號即視為14天內)取消訂房延期,依[交通部觀光局]之民宿個別旅客直接訂房定型化契約範本,都會有取消費產生,請不要有異議。
    另請不要降低格調打電話來騷擾或威脅工作人員,山水清暉的電話都有錄音功能,請謹言慎行,以免有相關法律責任。旅客取消訂房,本館的損失遠比旅客取消費的損失還多;人本互信、互重與互諒,社會才會祥和!
  • 如您訂房方式需支付訂金,我們是確認收到訂金後,才會為您保留房間,故請盡快將訂金匯入指定帳戶,訂金為房價的百分之三十,匯款完畢,請馬上與我們聯繫。
    如同時有兩位旅客訂同一天同一間房間,本館將以誰先與本館確認匯款資訊,決定幫誰保留房間,敬請理解!
  • 請有不受控小朋友  或  喜歡熱鬧喧嘩徹夜狂歡的旅客"不要預定"本民宿,以免掃興,因為山中特別的寧靜,晚上PM9:00後請務必降低音量,讓大家共同享有一個寧靜的夜晚,讓身心靈徹底放鬆!
  • 3歲以上視為一人,需收加床費用NT1000,某些房型禁止13歲以下小孩入住,請各位家長訂房時誠實告知有幾個、幾歲的小孩,當個好榜樣!如有相關疑問,再請加LINE:@1600ymg詳問~
  • 如訂房時入住人數內容和當天現場到達人數內容有差異的話,將拒絕入住並收取取消費!
  • 請勿於客房內烹煮食物,亦無外借廚房之服務,一經發現即刻退房,便當、泡麵請至大廳食用
  • 為維護房客住宿品質,請勿攜帶寵物,如有房客攜帶寵物,則櫃檯服務人員有權拒絕其房客入住、房租訂金亦不退還。
  • CHECK IN入住時間為PM3:00-PM9:00
    如會下午三點前到達,請先禮貌提前告知,可先讓您寄放行李,但無法提前進房;若無法於PM9:00前抵達請不要訂房!
  • CHECK OUT退房時間為AM11:00​
  • 因山中水資源珍貴,洗澡熱水時間供應時間為:AM6:30-PM10:00 
  • 若需飲用水請至1樓大廳飲水機取水
  • 房間內並無冰箱,如有東西需要冷藏或冷凍可以請櫃台幫忙置於一樓的冰箱
  • 請勿丟擲衛生紙及任何物品於馬桶內
  • 請愛惜客房內各項設備,若有損壞請主動告知,並須負擔部份賠償。若無主動告知一經發現,依照民宿法規處理
  • 如需預訂民宿提供之晚餐請於當天PM4:00前完成預訂(由於食材皆為當天準備,恕不接受現場預訂),用餐時間為PM6:00準時開始;提醒您亦可開車約10分鐘至奮起湖或石棹街道的餐廳享用晚餐,入住前建議您先聯繫民宿詢問晚餐相關事宜。
  • 無論是包棟或一般訂房,民宿主人及幫手皆一起入住在民宿當中,故入住時有任何緊急情況,皆可立即聯繫幫忙處理,讓您有個安心的住宿環境!
 
  • 銀行匯款
    銀行名稱:元大銀行
    銀行代號:806
    帳  號:2019-200-005-1753
    戶  名:劉又睿

     
  • 聯絡資訊
    訂房專線:05-2562633 / 0975-193916 服務時間為AM09:00-PM8:00
    LINE:@1600ymg (常用,最前面需加@)
  • 【延期與退費說明】
  • 透過民宿官網訂房、電話或email訂房者,訂金收取與規定,依[交通部觀光局]之民宿個別旅客直接訂房定型化契約範本辦理。
    訂金為房價百分之三十!
    取消訂房
    一、解約通知於預定住宿日十四日前到達者,退還已付訂金百分之百。
    二、解約通知於預定住宿日十至十三日前到達者,退還已付訂金百分之七十。
    三、解約通知於預定住宿日七至九日前到達者,退還已付訂金百分之五十。
    四、解約通知於預定住宿日四至六日前到達者,退還已付訂金百分之四十。
    五、解約通知於預定住宿日二至三日前到達者,退還已付訂金百分之三十。
    六、解約通知於預定住宿日一日前到達者,退還已付訂金百分之二十。
    七、解約通知於預定住宿日當日到達或怠於通知者,不退還已付全部訂金。
    如於預訂住宿時,因颱風造成交通中斷等不可抗拒因素時,可退還全額訂金
    如已預訂住宿因下雨或私人因素,恕不接受退訂或延期。

     
  • Terms and conditions

    Reservation Terms and Conditions

    ★This reservation policy was developed in line with Alishan Aliscenery’s
    accommodation terms and conditions. Its main purpose is to maintain the
    quality of the accommodation experience. It is hoped that all our guests will
    have a wonderful stay here. This policy is not directed at or meant to offend
    any individual or group. We appreciate your understanding.

    ●If a reservation is canceled or postponed within 14 days of the originally
    scheduled arrival date (excluding date of arrival; e.g. for a reservation on January
    15, January 1 is considered within 14 days), based on the home stay
    accommodation agreement of the Taiwan Tourism Bureau, a non-negotiable
    cancellation fee will be charged.

    ●Please do not harass or threaten staff. Telephone calls may be recorded. Please be
    courteous to avoid any legal liability. The loss to Alishan Aliscenery due to a
    cancellation is greater than the cancellation fee. Only by trusting, respecting and
    forgiving one another can society become more harmonious!

    ●Reservations will be honored only after confirmation of receipt of deposit. After
    making a reservation by telephone or online, please make payment of the deposit
    as soon as possible by domestic wire/ATM transfer to the designated bank
    account. Deposit is 30% of the room charge. After making payment, please
    contact us immediately to confirm that it has been received.

    ●If two reservations are received for the same room for the same day, the
    reservation will be given to the guest who makes and confirms payment of
    the deposit first. We appreciate your understanding!

    ★★★If you have children who are difficult to control or like to party late into the night,
    we do not recommend staying here, as Alishan Aliscenery seeks to provide a
    tranquil environment for its guests. Noise must be kept to a minimum after PM9:00 to enable all guests to enjoy a peaceful night and to achieve relaxation ofbody, mind and spirit.


    ★★Charge for additional bed for child 3 years or over NT$1000.

    ●Cooking is not allowed in the rooms and the kitchen is not available for guest use.
    Violators will be asked to leave immediately. Take-out food and instant noodles
    may be eaten in the lobby area.

    ●To maintain the quality of accommodation, no pets are allowed. If a guest arrives
    with a pet, counter staff has the right to refuse service without refunding the
    deposit.

    ★ CHECK IN time is from PM 3:00 – PM 9:00
    If arriving before PM 3:00 please inform us in advance. You may store your
    luggage, but will not be able to check-in early. If you will not be able to arrive
    before PM 9:00 please do not make a reservation.

    ●CHECK OUT time is AM 11:00

    ●To conserve water, hot water for showers is available between AM 6:30 and
    PM 10:00.

    ●Drinking water can be obtained from the filtered water machine on the first floor.

    ●No refrigerator is provided in the guest rooms. If there is something that needs to
    be refrigerated or frozen, please ask the counter staff to place it in the first-floor
    refrigerator/freezer.

    ●Please do not throw toilet paper or any other items into the toilet.

    ●Please inform us if any equipment in the room has been damaged. Compensation
    may be required if damage is the fault of the guest. Any damage that is not
    reported and is discovered after check-out will be handled based on the
    Regulations for the Management of Home Stay Facilities.

    ●If you would like to have dinner at Alishan Aliscenery, please inform us by PM
    4:00 that day. (Ingredients are prepared based on the number of reservations.
    Guests without a dinner reservation will not be seated.) Dinner is served promptly
    at PM 6:00. There are restaurants in Fenqihu and Shizhuo, which are both about a
    10-minute drive from Alishan Aliscenery. Before arriving, we suggest that you
    contact us about your dinner plans.

    ★No matter if you have reserved the entire building or just one room, the owner
    and a staff member live in the home stay. If there is any emergency, contact us for
    assistance. Please enjoy peace of mind as you enjoy the accommodation
    experience.
     
    ●Contact information
    Reservations: +8865-2562633; +886975-193916 Reservation service is available from
    AM 9:00-PM 8:00.
    LINE: @1600ymg (Checked often, please remember to add the “@” symbol)
    WeChat: Aliscenery

    ★★★Reservation postponement and refund policy★★★
    For reservations made through online booking system, by telephone or by email,
    deposit payment and policy are based on the home stay accommodation
    agreement of the Taiwan Tourism Bureau.


    ●Deposit is 30% of the room price.

    ●Cancellation policy
    1. For cancellations received at least 14 days in advance, 100% percent of the
    deposit will be refunded.
    2. For cancellations received 10 to 13 days in advance, 70% of the deposit will be
    refunded.
    3. For cancellations received 7 to 9 days in advance, 50% of the deposit will be
    refunded.
    4. For cancellations received 4 to 6 days in advance, 40% of the deposit will be
    refunded.
    5. For cancellations received 2 to 3 days in advance, 30% of the deposit will be
    refunded.
    6. For cancellations received 1 day in advance, 20% of the deposit will be
    refunded.
    7. For cancellations received on the date of arrival or for no shows, no portion of
    the deposit will be refunded.

    If a typhoon makes the road impassible or due to force majeure guests are
    unable to arrive on the scheduled date, they can request a full refund of their
    deposit.

    Deposit will not be refunded and reservation will not be postponed due to rain or
    personal factors.